Privacy and cookie policy

At Cool Concerns we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.  We would encourage you to read the information below.

1. Introduction

This policy covers Cool Concerns' use of personal information that we collect when you use www.coolconcerns.co.uk

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to contact Cool Concerns.

By entering your details in the fields requested, you enable Cool Concerns to provide you with information you require. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Cool Concerns will act in accordance with current legislation and aim to meet current Internet best practice

If you provide the email address of a third party to Cool Concerns, we understand that you have permission to use this email address.

This web site does not automatically capture or store personal information, other than logging the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which Cool Concerns compiles to evaluate site use. Please see our cookie policy below.

Links to other web sites included on www.coolconcerns.co.uk do not imply any endorsement, validation or responsibility by Cool Concerns as to the content or privacy policies of such sites. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

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2. Use and storage of your personal information

When you supply any personal information to www.coolconcerns.co.uk we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Cool Concerns will only be used within Cool Concerns. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to www.coolconcerns.co.uk or otherwise engage in any disruptive behaviour on www.coolconcerns.co.uk, Cool Concerns can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, e-mail/Internet provider and law enforcement agencies about the content.

We will hold your personal information on our systems for as long as you use the service you have requested. We will ensure that all personal information supplied is held securely, in accordance with current law. With some course requirements and certification it is necesary to hold onto your information for the entire period of the certification.

We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on www.coolconcerns.co.uk unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional services.

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3. Access to your personal information

You have the right to request a copy of the personal information Cool Concerns holds about you and to have any inaccuracies corrected. Please contact the Data Protection Officer at Cool Concerns, Brockeridge Road, Twyning, Tewkesbury GL20 6BY

For information on the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Information Commissioner please follow this link: www.ico.gov.uk

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4. Disclaimer

As far as is reasonably possible, Cool Concerns will ensure that information provided on this website is accurate. Cool Concerns cannot accept any liability whatsoever for omission or error. Equally, as we regularly virus check materials, we cannot accept any responsibility for any disruption of damage that may occur during use of this website.

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5. Intellectual property

Users of this site may not print, download or in any manner copy images or text from the site, except for personal, non-commercial use, without permission from Cool Concerns. Please email us at [email protected]

6. How Cookies are used by Cool Concerns

Cookies cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing data to help us understand how you use our services so we can improve them

Cookies are stored in the computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed.

These cookies usually store a session ID that is not personally identifiable to users, allowing you to move from page to page without having to log-in repeatedly.

Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and become no longer accessible after the session has been inactive for a specified length of time, usually 20 minutes.

7. Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information, including IP address, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

8. How to opt out of cookies

Our website works better with cookies enabled. Our cookies don't give us or anyone else access to your personal data. We advise you to keep cookies enabled. However, you can choose to reject cookies.

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.